Claims and Complaints Submission

Mingachevir State University is committed to maintaining a fair, transparent, and accountable environment for all students, staff, applicants, partners, and stakeholders.

Any individual who wishes to submit a claim, complaint, concern, or suggestion regarding academic, administrative, ethical, or service-related matters may do so through the online submission form below.

Online Claims and Complaints Form:

https://docs.google.com/forms/d/1qpqlmBGd8KomKu87TPMXH6DKhmlHgcTTj34NfbAITPU/viewform

Principles

• All submissions are treated confidentially.
• Complaints are reviewed objectively and impartially.
• Retaliation against individuals submitting complaints in good faith is prohibited.
• Appropriate actions will be taken following the review process.
• Complainants may be contacted for additional information if required.

Scope of Complaints

The form may be used for matters related to:

• Academic issues
• Administrative services
• Ethical concerns
• Discrimination or harassment
• Student welfare and safety
• University facilities and services
• Other university-related matters

Response Time

The University aims to review and respond to complaints within 15 working days of receipt.

For urgent matters, please contact the relevant university office directly.